Manager, Customer Service and Contamination

Farmington Hillshybridmanager

Posted today · via Workday

About this role

Company Name: ASTEMO AMERICAS, INC. Job Family: Quality Management Job Description: Summary : The Regional Quality Head – Customer Service & Contamination is a strategic leadership role responsible for driving best-in-class quality performance, with a primary focus on Ford as a critical customer. This role leads AM regional efforts to improve customer satisfaction, strengthen contamination control systems, and ensure alignment with Ford’s Supplier Technical Assistance (STA) expectations. The position serves as the central liaison between Astemo and Ford, providing technical leadership, driving proactive issue resolution, and ensuring sustainable improvements in product quality, manufacturing processes, and customer engagement across all AM region sites.…

Read the full description on ASTEMO AMERICAS's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: sigma, teams

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Farmington Hills. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

sigmateams

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