Service Desk Specialist II

Taguig Cityonsitemid

Posted today · via Workday

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About this role

Scope Works independently on moderately complex issues with minimal supervision Handles technical escalations beyond L1 capability Follows established procedures while contributing to process refinement Collaborates with cross-functional teams to resolve issues efficiently Your Roles and Responsibilities Advanced Incident & Request Support Troubleshoot and resolve escalated hardware, software, and application issues across Windows, macOS, Linux, and mobile platforms. Perform deeper-dive diagnostics for system, profile, and performance issues. Support enterprise applications, VPN, SSO, MFA, directory services, and endpoint security tools. Provide remote support, resolving incidents within defined SLAs.…

Read the full description on Astreya Consultancy India Private's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: azure, jira, teams, okta

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Taguig City. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

azurejirateamsokta

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