Incident Response Analyst II
Singaporeonsitemid
Posted yesterday · via Workday
About this role
Knowledge, Skills & Abilities: Core Responsibilities Monitor operational alarms and respond to incidents in accordance with defined SOPs, MOPs, and runbooks. Handle cloud tickets and support routine operational activities with strong attention to SLA compliance and ticket hygiene. Participate in incident triage, escalation, coordination, and resolution activities. Support shift handovers and maintain service continuity across operations. Maintain accurate operational records, reports, and documentation. Collaborate with internal teams, SREs, vendors, and stakeholders to support smooth daily operations. Identify process gaps and contribute to continuous improvement initiatives. Support knowledge base maintenance, operational reviews, and reporting activities.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Singapore. We weight your proximity and willingness to relocate.
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Skills in this role
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teams
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