RMA Customer Experience Manager

Santa Claraonsitemanager$85K – $134K

Posted today · via Workday

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About this role

Position Summary The RMA Customer Operations Manager manages day-to-day RMA activities and customer communications to ensure timely fulfillment and case resolution. This role works closely with customer account teams and operational partners to support SLA performance and customer satisfaction. Key Responsibilities Manage assigned RMA cases and monitor fulfillment progress through resolution. Provide regular status updates to customer account teams and participate in customer meetings. Track open backlog, shortages, and shipment status to support SLA compliance. Coordinate with Supply Chain, Manufacturing, Logistics, and Quality teams to resolve operational issues. Generate operational reports and analyze performance metrics.…

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Skills match

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Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

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Recency

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Location fit

This role is based in Santa Clara. We weight your proximity and willingness to relocate.

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