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AT&T

Analyst Software Engineering - ServiceNow Platform Production Support-Tier 1

Bengalururemotemid

Posted today · via Workday

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About this role

Role: ServiceNow Platform Production Support– Tier 1 Location: Bengaluru/Hyderabad Experience: 4+ years (with Certified ServiceNow Administrator) Role Summary The ServiceNow Platform Production Support Tier 1 Analyst is responsible for providing first-level technical support for the ServiceNow platform. This role focuses on incident logging, initial troubleshooting, user support, request fulfilment, and timely escalation to higher support tiers when required. The ideal candidate should have deep ServiceNow knowledge, strong communication skills, and the ability to work in a fast-paced support environment. Key Responsibilities Incident Management Monitor ServiceNow queues and handle incoming incidents and service requests.…

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1

Skills match

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2

Level fit

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3

Domain experience

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4

Recency

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5

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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