Lead Application & Production Support

Job Description Summary: Responsible for managing and maintaining accurate employee hierarchy data within CinglePoint to support critical downstream business processes, including compensation, performance targets, surveys, reporting, and operational decision-making. This role oversees high-volume hierarchy change requests, validates data quality through large-scale audits, resolves defects, and ensures timely ticket completion while meeting service-level commitments. The position partners closely with call center SPOCs, business stakeholders, and cross-functional teams to provide guidance, training, governance support, and proactive issue resolution that improves data integrity, reduces rework, and supports business continuity across the enterprise.…