Client Relationship Analyst - Utility Customer Service Center (Walk-in Ctr)
North Branch Payment Centeronsitemid$56K – $67K
Posted today · via Workday
About this role
About This Position Under general supervision, this position will be responsible for researching customer questions, complaints, and billing inquiries. Duties will include Payment posting, daily deposit preparation and reconciliation, resolving high level customer conflicts/escalations while ensuring customer satisfaction. Processing customer requests to start, stop and transfer service. Conduct CC&B enhancement testing. Assist the Customer Service Supervisor with business process review and improvements and the collection of raw data. This position will act as a point of contact at a Utility Customer Service Center (UCSC) location on a rotational basis. Travel to multiple UCSC locations may be required. Assist with planning of and execution of customer events at UCSC.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
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2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in North Branch Payment Center. We weight your proximity and willingness to relocate.
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