Digital Experience Specialist

The Digital Experience Specialist is the first point of contact for every customer entering or returning to the Digital Retail journey and guides each customer from lead to scheduled deal consult. The specialist works assigned leads across phone, text, email, chat, and other approved digital channels, responds within the published speed-to-lead standard, qualifies customer needs, confirms vehicle selection, and presents the online price. The specialist then collects trade, financing, and delivery preferences, submits the deal to the Digital Experience Manager, presents the approved deal structure, and confirms the sale. When a customer needs support beyond the role’s authority, the specialist hands the opportunity to the Digital Experience Manager with complete context.…