Manager, Customer Relations Escalations

AutoNation Headquartersonsitemanager

Posted yesterday · via Workday

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About this role

AutoNation’s Customer Relations team safeguards the customer experience and company reputation across the enterprise through disciplined case management, operational governance, and data-driven improvement. The Manager, Customer Relations Escalations leads the Customer Relations Escalations team (Tier 1 and Tier 2) and multi-channel service delivery, owning complaint governance, timely resolution, executive communications, service-level performance, and measurable customer and business outcomes. This leader directs and develops Customer Relations Escalation Specialist I (Tier 1) and Customer Relations Escalation Specialist II (Tier 2) team members and exercises substantial judgment in sensitive, high-risk, and executive-level matters.…

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Skills match

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Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

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Recency

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Location fit

This role is based in AutoNation Headquarters. We weight your proximity and willingness to relocate.

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