User Support Specialist
Arlingtononsitemid$67K – $117K
Posted 1mo ago · via Workable
About this role
The User Support Specialist will provide basic support such as handling user requests, basic troubleshooting, and documentation via ticketing systems like ServiceNow or Jira. This person will use multiple communication channels to assist users, including phone, email, chat, and in-person support. This person will handle standard requests and basic troubleshooting, providing "Basic Support" tier services as described in organizational documentation. This person will log and track all support interactions, ensuring accurate and timely updates to ticket status and resolution details. This person will troubleshoot hardware, software, and network issues within their scope of expertise, escalating more complex issues to appropriate teams.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Arlington. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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