AwinTechnical Support & Services

Technical Client Success Specialist (f/m/d)

São Pauloonsitemid

via Greenhouse

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About this role

About the Role We are looking for a proactive and customer-focused Technical Client Success Specialist to join our Level 1 Triage team. As the first point of contact for technical support requests, you will play a key role in delivering an excellent client experience by assessing, prioritizing, and resolving incoming queries while ensuring complex issues are directed to the appropriate specialist teams. Please note: This position sits on a global team and English is a requirement. To be fully considered, please submit your CV in English. What You'll Do Act as the first point of contact for incoming technical support requests. Triage, categorize, and prioritize tickets to ensure efficient handling. Resolve straightforward technical issues and service requests.…

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Level fit

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Domain experience

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Recency

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Location fit

This role is based in São Paulo. We weight your proximity and willingness to relocate.

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