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AxoniusTechnical Support

Technical Support Engineer

Sao Pauloonsitemid

via Greenhouse

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About this role

About the Team: Our Technical Support Engineering team is the backbone of our customer success, providing expert assistance and driving efficient solutions to complex technical challenges. We're a collaborative group of problem-solvers, passionate about delivering exceptional support and fostering strong relationships with our customers. Working within a global environment, we value teamwork, innovation, and a commitment to continuous improvement. Responsibilities: Work as the primary point of contact for all tickets in your name Act as an escalation point for the Technical Support and Technical Account Management team Analyze and troubleshoot incidents with a one-touch resolution mindset Interpret customer questions on product usage and provide detailed and timely answers…

Read the full description on Axonius's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: go, shell, restful, mongodb, docker…

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Sao Paulo. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

goshellrestfulmongodbdockerteamssaml

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