AI Support Operations Specialist
remotemid
via Ashby
About this role
The Role
As our AI Support Operations Specialist, you'll sit at the intersection of customer care, intelligent automation, and operational excellence. Your mission? To help us scale world-class support by making Zendesk AI work smarter, faster, and more human. You'll configure and optimise AI features like Answer Bot, Intelligent Triage, and Agent Assist ensuring they're accurate, ethical, and always enhancing the customer and agent experience.
This role is perfect for someone who gets how AI works — and why people matter more than ever. You'll turn insight into action, translating metrics into meaningful improvements and bridging the gap between CX, IT, and data teams.
What You'll Be Doing…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: notion, confluence, teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
notionconfluenceteams