Software Support Engineer

Athenshybridmid

Posted 2mo ago · via Recruitee

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About this role

Join Bally’s Intralot as a Software Support Engineer! Your Role: As a Software Support Engineer , you will play a key role in ensuring the reliability and smooth operation of our applications. You will handle complex production issues, contribute to system optimizations, and mentor junior team members. Your responsibilities include: Troubleshooting and resolving production incidents at the 2nd level within the agreed SLAs. Performing root cause analysis (RCA) to identify and mitigate recurring issues. Enhancing and optimizing existing monitoring and alerting systems ( Nagios, Grafana, NewRelic ). Collaborating with cross-functional teams (Development, DevOps, and QA) to improve system stability. Reproducing incidents in test environments and validating fixes before deployment.…

Read the full description on BALLY’S INTRALOT's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: python, bash, mysql, mongodb, grafana…

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Athens. We weight your proximity and willingness to relocate.

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Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

pythonbashmysqlmongodbgrafanateams

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