Customer Experience Operations Strategist
Boiseonsite$65K – $80K
via Greenhouse
About this role
As a Customer Experience Operations Strategist, you support the delivery of efficient, high-quality customer service operations across designated businesses within Balsam Brands. You contribute to process improvement, reporting, and vendor coordination efforts, helping to ensure a seamless and positive customer experience.
In this role, you partner with internal teams and third-party BPO providers to monitor performance, analyze trends, and identify opportunities to enhance service delivery. You play a key role in maintaining reporting accuracy, supporting escalation management, and assisting in the implementation of operational improvements.
This position reports to __ and is based in our office in Boise, Idaho.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: monday, teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Boise. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
mondayteams
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