Contact Center Specialist
Brookingsonsitemid
Posted 2 days ago · via Workday
About this role
Job Description: This person is responsible for responding to incoming telephone calls from customers and bank employees concerning customer accounts and customer account - related service in conformance with policy, procedures , and service quality standards. This person acts as a support for all staff regarding bank operations areas or topics. Qualifications: This person should have an associate's degree plus two years of experience in a related field or the equivalent. This person must display excellent oral and written communication skills and have the ability to work independently and as a team . This person must have proven customer service , judgment , and organizational skills and m ust po ssess excellent computer skills .…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: r, less
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Brookings. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
rless