Quality Assurance Analyst - AVP

Job Description Purpose of the role To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives. Accountabilities Identification of industry trends and developments to implement best practice in quality assurance Services. Collaboration with teams across the bank to align and integrate quality assurance processes. Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations. Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders.…