Specialist Support Worker

Job Description Purpose of the role To provide thoughtful and effective support to customers by resolving more complex needs with care, clarity, and professionalism, while contributing positively to the Specialist Customer Care team and overall customer experience. Accountabilities Support the provision of customer service through various communication channels including chat, email and phone. Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas.…