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BASFCustomer Service Manager
Polonsitemanager
Posted 2w ago · via Successfactors
About this role
RESPONSIBILITIES Disciplinary and operational leadership of a team of customer service employees responsible for the Order-to-Cash process Coaching, developing and supporting the team to ensure capabilities and service deliverables fit with customer requirements Evaluating overall performance by analyzing data and statistics (monthly reports and KPI’s) to ensure continuous improvement of service quality, staff efficiency and effectiveness Accountability for the quality of the service provided in accordance with BASF’s internal standards and rules Driving customer focus and continuously improving customer satisfaction Consistent implementing of service standardization and process/service automation, as well as initiating and executing n of defined measures to increase efficiency, ensuring a…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Pol. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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