Junior B2B Customer Service Officer with Spanish

RESPONSIBILITIES Provide excellent customer service to dedicated customers Support customers along the whole Order-To-Cash process Monitor the fulfillment of your customers orders and react in case your customer satisfaction is at risk Represent your customers interests within BASF by managing your customers’ complaints and deliver professional answers Cooperate with various departments locally and abroad (sales, finance, logistics, transport) Be a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards QUALIFICATIONS Bachelor or Master degree First relevant professional experience in sales administration and/or business customer service roles would be an advantage Experience with the SAP system…