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Bat GroupCustomer Experience

Operations Team Lead - German-speaking (In-House / Swiss Market)

Lisbononsitesenior

Posted 4w ago · via Workable

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About this role

Are you a resilient leader who thrives on bringing structure, stability, and energy to an operational team? Are you tired of the rigid, metric-obsessed BPO world and ready to take real ownership? We are Batgroup , a Swiss scale-up with an in-house Customer Experience hub in Lisbon. We are not an outsourcing agency. When you join us, you work directly for our brand, leading a core team that directly supports our clients and dedicated cleaning professionals across the Swiss market. We are looking for a firm, empathetic, and hands-on Operations Team Lead to stabilize, mentor, and grow our German-speaking team in Lisbon. The Opportunity As our Operations Team Lead (German-speaking) , you will oversee our German-language operations dedicated exclusively to the Swiss market.…

Read the full description on Bat Group's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Lisbon. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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