Contact Center Representative

Summary: Under the direction of the Access Services Supervisor and Manager the Access Services Representative is responsible to ensure appropriate and timely access of care for patients throughout the Northern, Eastern and Metro regions within Baystate Health System. The Access Services Representative serves as a partner with Baystate Medical Practices (BMP), physicians and other care providers and their clinical teams to ensure integrated, patient-centered care that ensures timely delivery with appropriate provider access for patient care. The Access Services Representative fosters communications and high level service and satisfaction to clients (referring physicians and patients).…