Omni-Channel Member Advocate | February 2027 - Remote
Hinghamonsite$51K – $62K
Posted 2 days ago · via Workday
About this role
Ready to help us transform healthcare? Bring your true colors to blue. At Blue Cross Blue Shield of Massachusetts, our company promise is to always put our members first. Our mission is the relentless pursuit of quality, affordable, and equitable health care with an unparalleled consumer experience. As a Live Chat Member Service Advocate, you will be at the heart of the consumer’s digital service experience and a critical team member to support our mission. Upon completion of your application, you will receive an assessment from our vendor, Criteria Corp. Please complete this within 72 hours of receipt to ensure your application remains active in our review process. What you’ll do You’ll work in a fast-paced service center environment that is structured and supportive.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: less
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Hingham. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
less