Center Specialist - Fayetteville Neighborhood Center

Job Description What You'll Do Successfully utilizes knowledge of product types, functional and/or technical skills to solution focused, end to end service to our customers on complex insurance questions and issues. Utilize probing and creative problem solving as well as critical thinking skills and the ability to analyze ambiguous information to resolve all customer inquiries on first contact. Support the growth of IU-65, Medicare, and Ancillary products; analyzes the needs of individual customers, educates them on sales options and recommends products to meet those needs. Build and maintain effective relationships with Individual customers to meet sales and retention goals. Identify, understand and anticipate customers’ unexpressed needs and concerns in a caring manner.…