Principal Engineer, Global Technical Support Tools and AI Solutions

Ireland - Remoteremoteprincipal

Posted today · via Workday

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About this role

Position Summary We are seeking a highly skilled and motivated Individual to join our Global Technical Support (GTS) organization. This role will be pivotal in driving the development and implementation of in-house tools that empower our Technical Support Engineers (TSEs) to analyze customer log files and leverage our AI capabilities effectively. The ideal candidate will possess a strong technical background, exceptional leadership skills, and a passion for innovation in customer support. Responsibilities: Lead the design, development, and enhancement of in-house tools used by Technical Support Engineers. Collaborate with cross-functional teams to identify tool requirements and ensure alignment with organizational goals.…

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