Responsable de atención al cliente

Madridonsite

Posted 2w ago · via Lever

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About this role

About the role 🚀 You will join one of Bigblue warehouse and work on-site daily. In a context of strong growth and a demanding environment, we are looking for a Responsable de atención al cliente / Warehouse Success who will serve as a key link between the warehouse, quality standards, and operational performance. The goal is to ensure reliable, smooth, and compliant execution, serving our customers and teams. Location of the role: Marchamalo, Guadalajara Increase customer satisfaction Respond to customer requests, advise them, and ensure high-quality follow-up Manage escalations (proactive & reactive) and coordinate internal stakeholders Ensure end-to-end resolution (analysis, action plan, communication, closure) Ensure compliance with contractual commitments (SLAs) and KPIs…

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reqspace match rubric

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Skills match

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Level fit

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Domain experience

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Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Madrid. We weight your proximity and willingness to relocate.

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