Responsable de atención al cliente

About the role 🚀 You will join one of Bigblue warehouse and work on-site daily. In a context of strong growth and a demanding environment, we are looking for a Responsable de atención al cliente / Warehouse Success who will serve as a key link between the warehouse, quality standards, and operational performance. The goal is to ensure reliable, smooth, and compliant execution, serving our customers and teams. Location of the role: Marchamalo, Guadalajara Increase customer satisfaction Respond to customer requests, advise them, and ensure high-quality follow-up Manage escalations (proactive & reactive) and coordinate internal stakeholders Ensure end-to-end resolution (analysis, action plan, communication, closure) Ensure compliance with contractual commitments (SLAs) and KPIs…