Application Support Engineer L2 & L3

Requirements Key Responsibilities • Monitor application availability and operational health and respond to incidents and service requests. • Investigate application errors, logs, integrations and configuration issues and coordinate resolution across teams. • Provide L2/L3 support and manage escalations to vendors or development teams where required. • Support approved releases, configuration changes, deployment validation, UAT coordination and production checks. • Maintain application runbooks, known-error records, support procedures and service catalogue information. • Conduct root-cause analysis and recommend preventive or improvement actions. • Coordinate access and production support in line with security, segregation-of-duties and change controls.…