CX AI Lead
Londononsitesenior
Posted 1w ago · via Lever
About this role
📍 Location: United Kingdom, Netherlands or Germany
📅 Contract: 12-month fixed term, full time
🎯 Focus: Building AI agents for customer operations focusing on quality assurance, forecasting, reporting and workforce management
About Customer Delight at Bloom & Wild Group🌸
Customer Delight is the customer service team for Bloom & Wild Group with around 30 people looking after customers for Bloom & Wild (UK) and bloomon (NL, BE, DE), alongside an outsourced partner and a growing AI chatbot.Flowers and gifting is emotional so when something goes wrong with an order or someone has a query, it is rarely just about the flowers. That is the operation you would be building tools for, and it is why the quality of what we do matters as much as the volume.
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in London. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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