Director, Journey Enablement, Self-Serve Onboarding & Servicing

Torontoonsitedirector$120K – $215K

Posted today · via Workday

About this role

Application Deadline: 11/06/2026 Address: 33 Dundas Street West Job Family Group: Strategy & Change We are seeking an experienced leader who operates at the intersection of business, technology, and digital to drive meaningful client and business outcomes. This role will lead the Business Banking Self-Serve Onboarding & Servicing Journey, working in close partnership with Digital and Technology leaders to transform and elevate the end-to-end client experience. The mandate spans the full self-serve lifecycle, from digital application and account opening through authentication, consent, documentation, fulfillment, and ongoing servicing.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is director-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Toronto. We weight your proximity and willingness to relocate.

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Skills in this role

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