1st Line Support Analyst

GBR - Bristolhybridmid

Posted today · via Workday

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About this role

1st Line Support Analyst Company: Boeing Defence United Kingdom Limited We are seeking a dedicated and customer-oriented Service Desk Agent to join our team. The ideal candidate will be responsible for providing first-level support to our users, ensuring that their technical issues are resolved efficiently and effectively. You will act as the first point of contact for all IT-related inquiries and will play a crucial role in maintaining high levels of customer satisfaction. Position Responsibilities: Respond to incoming service requests via phone, email, and direct toolset tickets logged by the end user in a timely and professional manner. Diagnose and troubleshoot initial triage of hardware and software issues, providing solutions or escalating to higher-level support as necessary.…

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Level fit

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Recency

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Location fit

This role is based in GBR - Bristol. We weight your proximity and willingness to relocate.

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