Contact Specialist (Hybrid) - Neurology - Mechanicsville

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Posted today · via Workday

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About this role

Thank you for considering a career at Bon Secours! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Responsibilities Primarily supports inquiries for: registration, general information, clinical connection, work queue and messaging Acts as first point of contact for inbound and outbound patient care inquiries and requests by omni-channel center Leverages CRM to perform front-line customer support and resolves most issues and utilizes critical thinking to determine what customer inquiries require Organizes work / resources to accomplish objectives Participates in Peer mentor/mentee program Proactively communicates issues or potential issues involving patient care and process improvement opportunities to your supervisor Demonstrates a willingness and ability to work col…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: salesforce

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Mechanicsville. We weight your proximity and willingness to relocate.

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Skills in this role

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