Reservations Agent, Luxury hotel in Limassol

We are hiring on behalf of our client, a 5* luxury hotel in Limassol, a Reservations Agent . The successful candidate will handle reservation requests from multiple channels (email, telephone, digital portals), aiming to maximize hotel revenue, enhance the pre-arrival guest experience, and ensure accuracy of information in the hotel PMS. Responsibilities: Process all reservation requests, changes, and cancellations. Identify guest needs and determine the appropriate room type. Verify availability, explain policies, and accommodate special requests. Input and manage reservation data accurately in the system. Follow escalation procedures for guest concerns. Maintain professionalism, confidentiality, and compliance with company standards.…