Support Engineer
Navi Mumbaionsitemid
Posted 112mo ago · via Smartrecruiters
About this role
About CMS IT SERVICES http://www.cmsitservices.com/ · Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner · Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled · Providing first level support on Desktops, Peripherals, and Office automation products. · Route/Assign tickets to the appropriate support group, if necessary. · Identifying and escalating high-severity, priority issues · Updating Pending Tickets with timely, precise, accurate updates · Following-up with end users, if necessary, for closure of pending tickets · Willing to work for 24*7 shifts Additional All your information will be kept confidential according to EEO guidelines.
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Navi Mumbai. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included