Member Experience Operations Talent Development Specialist

Albanyonsitemid$60K – $74K

Posted 1w ago · via Workday

About this role

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Summary of Role: The Member Experience Operations Talent Development Specialist is responsible for facilitating and sustaining learning solutions that prepare Member Experience team members to deliver exceptional service experiences with operational excellence, confidence, and consistency. This role supports onboarding, certification, hospitality training, and ongoing development initiatives that strengthen frontline performance, reinforce service standards, and elevate the overall member experience.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Albany. We weight your proximity and willingness to relocate.

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