Outpatient Services Rep LEP

SUMMARY: Under general supervision and according to established policies and procedures, schedules outpatient clinic appointments; receives, interviews and registers patients and prepares related paper and electronic records. As needed, provides customer assistance to patients with limited-English proficiency (LEP) through use of second language skills (non-English) to explain basic information regarding clinic policies and procedures, billing procedures and to assist in completing registration and related forms. Recognizes need for more specialized interpretation required of patient and family and requests same through from the Hospital’s internal and external interpreter services.…