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Brown Health

System Manager of Guest and Info Desk Services

Rhode Island Hospitalonsitemanager$78K – $129K

Posted today · via Workday

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About this role

SUMMARY: The Manager of Guest & Information Services is responsible for the overall operations, performance, and standardization of information desk and front of house support services across assigned sites. This role ensures a high-quality, consistent experience for patients, families, and visitors by overseeing customer service functions, lobby flow, and wayfinding support. The Manager serves as a customer advocate and operational leader, driving service excellence, process consistency, and staff engagement while aligning with Brown University Health’s mission, values, and systemwide standards. Key Responsibilities Leadership & Supervision Recruits, hires, supervises, and evaluates information desk staff across one or more locations.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Rhode Island Hospital. We weight your proximity and willingness to relocate.

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Skills in this role

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