Call Center Contact Associate
The Miriam Hospitalonsitejunior$37K – $54K
Posted today · via Workday
About this role
SUMMARY: Under the general supervision of the Contact Center Supervisor and following established policies and procedures, performs Contact Center tasks for all Brown University Health Affiliates using computer telephony integration (CTI) equipment. Responsible for taking complete messages for all Answering Service Clients and responding to a high volume of calls. Receive and direct incoming, outgoing, non-emergency and emergency type calls for all Brown University Health Affiliates. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in The Miriam Hospital. We weight your proximity and willingness to relocate.
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Skills in this role
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