Advisor, Claims Enquiry

Responsibilities Address members’ enquiries in claims details effectively and maintain satisfactory quality of customer service Provide, collect and manage customer data in full compliance to Bupa internal policies Working collaboratively with customer service and claims team to provide the best-in-class end-to-end claims journey Requirements HKDSE or above Minimum 1 years of experience in customer service environment and/or exposure gained in insurance or financial industry; Good knowledge of the Healthcare and medical insurance product and operations Good communication skills, professional telephone manner Strong sense of responsibility with high level of integrity and trust Great command of English, Mandarin and Cantonese Proficiency in Microsoft Office applications including Word, Exce…