Assistant Manager, Policy Admin - Individual

Responsibilities Lead and monitor the efficient operation of the policy administration function, maximising customer service levels. Devises & implements efficient policy administration procedures and workflow. Set put standard operation procedure manual and worksheet to outsourcing partners. Keep updated procedure manuals and worksheet. Investigation cause of defects and errors that occurred during the processing Suggesting improvement to outsourcing partners and internal stakeholders to prevent mistakes. Ensure staff can work confidently with the new process by providing training and collecting feedback. Positive communication with staff and other stakeholders. Seeking to improve our risk position, enhance our control environment and promote a risk aware culture in compliance angle.…