Genesys Expert

Barcelonahybrid

Posted 1mo ago · via Recruitee

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About this role

¿Te apasiona transformar la experiencia de cliente mediante soluciones de IA y plataformas Contact Center de última generación? Buscamos un/a Senior Business Analyst con experiencia en Genesys y tecnologías de Inteligencia Artificial , para participar en iniciativas internacionales de transformación digital y automatización a gran escala. 🎯 ¿Qué harás? ✔ Liderar iniciativas de innovación basadas en IA dentro del ecosistema Genesys. ✔ Analizar procesos de Contact Center y convertir necesidades de negocio en soluciones escalables. ✔ Diseñar y optimizar flujos IVR, routing y automatizaciones inteligentes. ✔ Colaborar en integraciones con CRM, telefonía y plataformas cloud de IA. ✔ Impulsar soluciones como chatbots, asistentes virtuales y capacidades de machine learning.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Barcelona. We weight your proximity and willingness to relocate.

Score yourself on this role.

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