Sr. SME, Operations

IND Gurgaon - Bld 6 Ground & First Flooronsitesenior

Posted today · via Workday

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About this role

Job Title: Sr. SME, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key responsibilities: Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert). Drive team metrics Regularly monitor closure of service levels Ensure prompt escalations to the Team Captain Supervise team members in the absence of the Team Captain.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in IND Gurgaon - Bld 6 Ground & First Floor. We weight your proximity and willingness to relocate.

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Free · no card · written explanation included

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