Sr. SME, Operations

IND Hyderabad - Unit No. 201 2nd Flr Building 4 at K-Rahejaonsitesenior

Posted today · via Workday

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About this role

Job Title: Sr. SME, Operations Job Description The Sr. SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert). Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Job Description: SME, Operations – Fraud Voice This role focuses on live phone escalations, real-time transaction verification, and immediate account containment.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in IND Hyderabad - Unit No. 201 2nd Flr Building 4 at K-Raheja. We weight your proximity and willingness to relocate.

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