Service Operations Manager
Kennewickonsitemanager
via Greenhouse
About this role
Position Summary:
The Manager of Service Operations runs Cadwell's hardware repair and preventative maintenance operation as a service business, with full accountability for throughput, turnaround time, SLA performance, cost efficiency, and customer satisfaction. This is an operations leadership role first. The team's technical depth is provided by an experienced Lead Service Engineer; this manager's value is in building the systems, processes, and accountability structures that allow that technical expertise to scale reliably.
As a member of Cadwell's Service Leadership Team, this manager collaborates across Product Management, Engineering, and peer Service Delivery functions to align operational capabilities with company goals and customer expectations.
Key Responsibilities:…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: sigma
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Kennewick. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
sigma
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