Principal Customer Success Manager

Cambridgeonsiteprincipal$103K – $129K

via Greenhouse

About this role

The Customer Success group is the relationship management partner for our clients during the course of their partnership with CMT. As a member of Customer Success in the Sales organization, you will partner closely with Sales Executives to ensure growth and satisfaction with named accounts. You will be the primary point-of-contact for partners in the implementation phase starting from executed contract to go-live, and ensuring post-release success. You will play a vital role in communicating the voice of the customer for internal prioritization and resource management. CMT is looking for a collaborative, customer-committed, and creative Principal Customer Success Manager I to help us change the world.…

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reqspace match rubric

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1

Skills match

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2

Level fit

This role is principal-level. We check your trajectory against it.

3

Domain experience

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4

Recency

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5

Location fit

This role is based in Cambridge. We weight your proximity and willingness to relocate.

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