L2 Analyst
Torontoonsitemid$64K – $106K
Posted today · via Workday
About this role
What you’ll do: Store Application Support: Provide second-level support for store applications. Troubleshoot and resolve issues related to store applications in a timely manner. Monitor application performance and ensure optimal functionality. Document all support activities and update knowledge base regularly. Advise on and occasionally contribute to monitoring / SRE platforms and systems Vendor Coordination: Act as the primary point of contact for the Vendor. Coordinate with Vendor to ensure they are meeting service level agreements (SLAs) and working efficiently. Report on and contribute to measuring KPIs, i.e., "measuring the success of the team". Attend scheduled regular meetings with Vendor to review performance metrics and address any concerns.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: aws, azure, jira, confluence, teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Toronto. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
awsazurejiraconfluenceteams
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