Service Desk Analyst Intern
St. Louisonsitejunior
via Greenhouse
About this role
If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply.
ABOUT THE ROLE
You will work under the direction of the IT team to provide support with technology that our people rely on to develop design solutions for leading health, education and business organizations.
HERE'S WHAT YOU'LL DO
Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close out tickets. Manage end user expectations regarding estimated response times for issue resolution.
Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users.
Prepare, set up, and coordinate employee equipment.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in St. Louis. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included