Technical Account Specialist - West Coast

Remote West Coastremotemid$100K – $120K

via Greenhouse

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About this role

The Technical Account Specialist (West Coast) is responsible for resolving customer support tickets and supporting system health across Canopy deployments. This role focuses on technical troubleshooting, issue resolution, and onsite support related to system performance and reliability, not installation or deployment execution. Key Responsibilities Customer Support & Ticket Management Review, triage, and resolve customer support tickets in accordance with defined SLAs Troubleshoot system health issues related to gateways, nodes, buttons, connectivity, and console performance Document issues, root cause, and resolution clearly in the ticketing system Communicate status, findings, and next steps clearly to customers and internal teams…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

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