Senior Operations Engineer
RemoteRemote (US)senior$107K – $128K
Posted 1mo ago · via Icims
About this role
Overview Provide technical and operational support to enterprise customers by resolving product-related issues and delivering high-quality customer experience. Mentor Product Support and Product Operations teams, collaborate with Implementation and Development teams, and support release activities through testing, validation, performance analysis. Collect, analyze, and document critical information required for accurate problem diagnosis and resolution. Conduct remote troubleshooting, root cause analysis, and issue reproduction in test environments. Create and maintain technical documentation, knowledge base articles, and operational procedures. Develop custom utilities and workarounds for critical issues as needed.…
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What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: java, c#, perl, sql, aws…
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible. We factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
javac#perlsqlawskubernetesteamshipaaxml