Client Support Specialist - Technical

Jacksonvilleonsitemid

Posted today · via Icims

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About this role

Job Summary This role provides technical support to clients using ICE Mortgage Technology software solutions, helping them resolve issues efficiently while delivering a high level of customer service. The position is responsible for troubleshooting software, hardware, networking, and SaaS-related issues, managing support cases, documenting client interactions, and collaborating with internal teams to identify product defects and enhancements. Key Responsibilities Provide technical support and guidance to clients using ICE Mortgage Technology products. Resolve customer issues promptly, with a strong focus on first-call resolution and service-level attainment. Manage and prioritize support cases while maintaining accurate documentation in the CRM system.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: splunk, teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Jacksonville. We weight your proximity and willingness to relocate.

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Skills in this role

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